Privacy Policy

1. Introduction

GyanMatrix Technologies Pvt Ltd ("GyanMatrix", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our corporate website at https://www.gyanmatrix.com/ (the "Site"), submit enquiries, download content, or otherwise interact with us online.

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

2. Who We Are

GyanMatrix Technologies Pvt Ltd is an AI-native engineering company incorporated under the laws of India, providing AI solutions, data engineering, analytics, SaaS platforms, automation, and enterprise software services to clients globally.

3. Information We Collect

3.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Submit a contact or enquiry form (name, email address, phone number, company name, job title, message)
• Request a product or service demonstration
• Download case studies, white papers, or other resources
• Sign up for our newsletter or marketing communications
• Apply for employment or submit a CV

3.2 Information Collected Automatically

When you visit our Site, certain technical and usage data is collected automatically:

• IP address and approximate geolocation
• Browser type, version, and operating system
• Pages viewed, time spent on page, referral source, and navigation paths
• Device identifiers and screen resolution
• Cookies, web beacons, and similar tracking technologies (see Section 9)

3.3 Information from Third Parties

We may receive information about you from third-party platforms such as LinkedIn or other professional networks where you have engaged with our content or advertisements, subject to their respective privacy policies.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries, requests, and communications
• To process and fulfil demo or consultation requests
• To send marketing communications, newsletters, and product updates (with your consent where required)
• To conduct B2B lead generation, sales outreach, and relationship management through our CRM
• To analyse Site usage, improve content, and measure marketing campaign effectiveness
• To comply with applicable legal obligations
• To detect, prevent, and address fraud, security breaches, and technical issues

We will not use your personal data for purposes incompatible with those stated above without informing you first.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and processing your personal data includes:

• Consent — where you have opted in to receiving marketing communications
• Legitimate Interests — for B2B lead generation, analytics, fraud prevention, and improving our services, where such interests are not overridden by your rights
• Contract Performance — where we are responding to your request or fulfilling an obligation to you
• Legal Obligation — where processing is required by law

6. Third-Party Services & Data Sharing

6.1 Service Providers

We may share your information with trusted third-party vendors who assist us in operating the Site and our business. These parties are contractually obligated to use your data only for the purposes we direct. Categories of service providers include:

• Analytics providers (e.g., Google Analytics — for website traffic and user behaviour analysis)
• CRM platforms — for managing sales contacts and outreach workflows
• Email marketing tools — for distributing newsletters and communications
• Cloud hosting and infrastructure providers
• Calendar and scheduling tools — for booking demos or calls

6.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Site before such a transfer occurs.

6.3 Legal Requirements

We may disclose your data if required to do so by law or in response to valid requests from public authorities (e.g., regulatory bodies, courts).

6.4 No Sale of Data

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

7. International Data Transfers

GyanMatrix is headquartered in India. If you are accessing our Site from outside India — including from the European Economic Area, United Kingdom, or United States — please be aware that your information may be transferred to and processed in India or other countries where our service providers operate.

Where data is transferred from the EEA or UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) or equivalent mechanisms, as required under applicable data protection law.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods are:

• Enquiry and contact form data: up to 3 years from last interaction
• Newsletter subscribers: until you unsubscribe or request deletion
• Analytics data: as per the respective platform's default retention settings
• Application/CV data: up to 1 year unless a hiring process is ongoing

You may request deletion of your data at any time (see Section 10).

9. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience and collect analytics data. Cookies are small data files stored on your device.

9.1 Types of Cookies We Use

• Essential Cookies — required for the Site to function (e.g., session management)
• Analytics Cookies — used to track visitor numbers and behaviour (e.g., Google Analytics)
• Marketing Cookies — used to measure the effectiveness of advertising campaigns

9.2 Your Cookie Choices

You can manage your analytics cookie preferences at any time using the button below. Essential cookies cannot be disabled as they are required for the site to function. Disabling analytics cookies does not affect any core functionality of the Site.

Manage Cookie Preferences

To opt out of Google Analytics tracking entirely, visit: https://tools.google.com/dlpage/gaoptout

10. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

• Right of Access — to obtain a copy of the personal data we hold about you
• Right to Rectification — to request correction of inaccurate or incomplete data
• Right to Erasure — to request deletion of your personal data
• Right to Restrict Processing — to request that we limit how we use your data
• Right to Data Portability — to receive your data in a structured, machine-readable format
• Right to Object — to object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent — where processing is based on consent, you may withdraw it at any time

To exercise any of the above rights, please contact us at [email protected]. We will respond within 30 days of receiving your verified request.

11. Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

13. Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised effective date. For material changes, we may provide additional notice.

15. Contact Us

For questions, concerns, or requests relating to this Privacy Policy, please contact: